It is common for computers to come across various hardware and software-related issues over time. Many times, one might have to take their laptops to certain service centers for the slightest of issues. Well, it is naturally because not all are computer experts out there. One may or may not have ample knowledge about computers and their intricacies.
However, since 2012, Hewlett Packard has solved this problem in their HP laptops. To make sure that the users are not troubled by any issue suddenly out of nowhere. And does not have to run to the service center, too often; they launched HP support assistant.
Let’s see what the HP support assistant is, and what one can do to fix it when the hp support assistant not working.
What is an HP support assistant?
In 2012, Hewlett Packard launched HP support assistants for all their laptops. Every laptop manufactured after 2012, comes with a configuration to support the support assistant. Either the laptops come with an installed support assistant, or one might have to install them separately.
This HP support assistant is a self-help free utility software that is installed in HP laptops. Now the main work of the utility software is to avoid and identify the issues that the computer may be facing. Not only that, but the software also helps in solving the issue by using self-help installed options and different updates of the software. It also detects any driver that is outdated and updates them regularly.
Where to find an HP support assistant?
One can find HP support assistants on every Windows version. In the case of a Windows version higher than windows 8, it will be present as a start screen app. Otherwise; one can find the app in the taskbar as well. One can also, search the HP support assistant on the search bar. In case one cannot find the app, then they will have to install it.
One can download the app from the official HP website. Go to the HP website and then reach the HP support page to find the link to download the assistant software.
Problems with support assistant
The main reason why HP support assistant is installed in the HP laptops is to identify and track any kind of issue that the laptop is facing. However, many times the HP support assistant tends to face certain issues. Users also complain that the hp support assistant won’t open on time and does not work properly.
Sometimes restarting the computer tends to fix the issue. But, in other cases, the problems do not seem to go away and HP support assistants tend to show trouble during the launch.
To fix the issue one can restart the computer to see if the problem was temporary. But if the problems are not temporary, then one can uninstall the software and reinstall it again to fix the issue. If after reinstalling the program, there are similar issues, then it is better to contact customer support for further guidance through experts at the HP support center.
How to uninstall HP support assistant?
Uninstalling the HP support assistant is as simple as uninstalling any other application on the windows computer.
Here are the easy steps to follow to uninstall the application:
- Click on the windows start button
- Go to the control panel and click on uninstall the program
- Now, choose programs and features options from the options
- One will see a long list of applications and programs
- Choose the HP support assistant application and right-click on it
- Click on the uninstall option
- The program will be uninstalled. Now, one can restart the computer
How to reinstall HP support assistant?
After uninstalling the HP support assistant, one can restart the computer and install the application again.
Here are the easy steps to reinstall the application:
- Go to the official website
- Go to the HP support page, and search for the latest HP support assistant download link
- Click on the link and get the applications downloaded to the computer
- Now click on the run and then YES for confirmation
- The download will start after this
- After the download is complete, restart the computer to initiate the changes
HP support assistant is quite helpful in solving several laptop-related issues on its own. One can save the time of going to the service center again and again. But if one is facing any issue related to the support assistant software then they can follow the above-mentioned steps or contact the computer support center to get a detailed guidance.